FAQs

General

Who can I contact with questions?
We’re here to help. You can reach us anytime at hello@alveaeveryday.com.
We’re a small but mighty team and will get back to you within 48 hours.

Shipping

Do you offer free shipping?
Yes. We offer complimentary no-rush shipping on all U.S. orders over $250.

When will my order ship?
Orders typically ship within 3–5 business days, excluding weekends and holidays. Once shipped, delivery takes approximately 2–7 business days, depending on your location.

Do you ship internationally?
At this time, we only ship within the United States.

Returns & Exchanges

What is your return policy?
Items may be returned within 30 days of delivery if unused, with tags and original packaging intact.

Is there a return fee?
Returns for refund incur a $10 restocking fee, which is waived if you choose an exchange.

How do I start a return or exchange?
Access our exchange and returns portal in your account to begin your request.

Product Care

How should I care for my ALVEA leather goods?
See our Leather Care guide.

How should I care for my ALVEA silk scarf?
See our Silk Care guide.